Meet Our Orthodontic Consultants

"I want to be the best at what I do. I also want to hire the best. For me, that is impact360. The entire team is as passionate about helping us achieve our goals as we are. They are the best consultants I have ever used.

Mary Beth's breadth of knowledge about all aspects of the software, coupled with her understanding of how a practice operates, is phenomenal. However, it is her ability to interact with my staff that is most impressive. They absolutely love her and want to embrace the changes she suggests for our office. Her personal style is the envy of all!

Very few things in life are better than you expect… impact360 is one of those rare businesses that delivers far more than you thought possible. My practice success is built on what they have done for me these past 25 years!"

"I feel so fortunate to have met Mary Beth very early in my practice career, and over the years she and the impact360 team have been instrumental in helping our practice to evolve, grow, and thrive. Mary Beth and the entire team offer tremendous knowledge, unique perspectives of the orthodontic landscape, and are passionate about helping our practice reach optimum performance. Whether it’s scheduling, clinical efficiency, profitability, or team management, they excel in honing systems to empower our practice to achieve our goals. I attribute much of the continued success of our practice to the guidance from Mary Beth and impact360."

"Our practice has worked with the impact360 consulting and technology team over the past 5 years. Their guidance has been invaluable in terms of creating a game plan for a multi location practice, organizing systems and training our staff. We worked closely with the 360 tech team and have confidence in the technology decisions we made for now and as we expand in the future. Without a doubt, our practice would not be the practice it is today without the guidance of the excellent impact360 team."

"impact360 has been so instrumental in our systems, growth and training. I've always been a big believer in teamwork. Teaming up with lmpact360 and Gaidge has enriched my life in countless ways."

"Looking back, I can't imagine starting my practice without the impact360 team. They have been a valued and trusted resource as we take our practice forward to the next level. Without question, the best decision I made about starting my practice was choosing the Smart Start solution."

"Lynne Nickels with impact360 has been a valuable resource for our practice through the years. She helped us successfully implement doctor time scheduling, allowing for better and more efficient patient flow. Her demeanor and knowledge also make changes like this easy for the team, as she is able to instill confidence with a minimal amount of stress."

"Lynne Nickels knows her stuff! She was indispensable during our week of onsite training when we made the switch from Orthoware to Orthotrac, including digital charting. This can be a challenging change, but Lynne made it so much easier. Even after her visit, she was available remotely for any questions and to help us take advantage of the features of our new system. (And she knows Orthotrac Reports inside and out!). I strongly recommend Lynne for any of your needs, she is a valuable person to have on your side."

"impact360 has been my go to source for hardware, software and consulting services for nearly 20 years. Whether we need help troubleshooting software problems or want to discuss current trends in orthodontic practice, the amazing team is always ready to help. The staff at impact360 has helped me organize my practice allowing me to do what I love in an efficient and effective way. I highly recommend impact360 for all your practice management needs!"

"I have been working with Sue since the inception of our practice over ten years ago. Sue has been an invaluable resource at each step along the way. Her broad skill set and experience have helped us build and grow our practice while maintaining a clear handle on our metrics and performance. The systems Sue has helped us create and implement have allowed us to grow year after year while becoming more efficient at the same time. Most importantly, Sue always focuses on the vision we have for our practice and customizes systems that work best for our needs and goals. Sue has also had a positive impact on all of our team members during her on-site visits. I cannot say enough wonderful things about all Sue has contributed to our success and would highly recommend working with her."

"I told Sue that, "I love being an orthodontist, the only thing in the world that I like more than being an Orthodontist, is not being one!" She understood the analogy. We were struggling with working excessively, inefficiently, and unproductively. She helped us craft the practice that we wanted. Work hard; play hard! As someone who prides themselves on being a problem solver and a do-it-yourselfer, this was not something that I could do for myself. Sue has come into our practice and helped us transform it into something that mirrors our values, lifestyle, and long term goals. I hate to write checks, but it is easy when the return is so tangible. Thank you, Sue, for helping us achieve our goals so well! You are truly a member of our family and an extension of our practice."

"I measure our practice in two eras- "Pre-Sue and post-Sue." We have made many great practice decisions, but inviting Sue into our practice, and our lives, is by far the best. Let me clarify- she truly changed, actually revolutionized, the way we slay the dragon each day. Through Sue's guidance and instruction, we are able to work less and produce more. I have a big imagination, but I did not think it was possible to revolutionize our practice the way she has- and in a way where the whole team is on board! If I could change anything, I would have brought her on board three years earlier when we first met..."

"I have worked with Sue Hanen for over ten years, and she has been absolutely instrumental in the growth of my practice. There are lots of consultants out there with great ideas, but the vast majority lack the capacity to implement those good ideas. Sue excels at implementation, which makes her different from almost any other consultant I have ever worked with. She is an expert in a variety of practice management software platforms (we use Dolphin) and her intimate knowledge of PMS software helps not only with implementation but also with ongoing monitoring of our success. Sue is also an absolutely delightful person, and our whole team looks forward to her visits. I'm proud to say that I think of her not only as a colleague, but also as a friend, and I cannot recommend Sue highly enough. If you would like a personal reference, please feel free to contact me through my practice in Jacksonville Beach, Florida."

"We have worked with Sue on two different occasions to improve our clinical and schedule flow. I am amazed every time we work together with her knowledge of doctor time, appointment classes and codes, orthodontic practice management software, and how to build a schedule using all these important factors simultaneously. Her schedule-building methods are the most thorough that I have used since starting my practice 17 years ago. The schedules that she has created for us have had dramatic effects on improving our patient flow and have reduced a great deal of stress for my entire staff and me. We will always be appreciative of the great work that she has done for our office and team. Thank you Sue!"

"Sue is extremely easy to work with and can work with ANY team in any stage of practice, but she requires hard work, accountability, and dedication. She helped implement systems in our young practice to ensure consistency, follow-through, and maximize efficiency with both our new patient and our clinical scheduling. Most importantly, she has helped develop me into the leader of my practice needs. None of her work would be possible without first challenging the person in the mirror. She has been the best addition to my team. Regardless of whether you just bought your first practice or have a mature practice that needs to be tuned up, she will be one of the best decisions you've made."

"Working with Sue Hanen has been and continues to be a fantastic experience. She goes above and beyond to understand our practice and helps us measure areas that we aim to improve. She has helped revamp schedules and has helped us think strategically about how to make the office flow better so that we can deliver an awesome and efficient experience to our patients. It all starts with careful planning and a road map, which, once created, Sue helps implement and helps to keep all team members accountable. Working with Sue has been fantastic, and all of us here at Hannon Orthodontics give her our highest recommendation."